What is the Helpdesk?

We provide a "one number" telephone Helpdesk which can be accessed by all schools and is available on a 24/7 basis. It represents a single point of contact for schools to report both FM and ICT related problems (or service failures). There after these problems require to be rectified within pre-agreed periods of time. Failure to meet these rectification times results in the Council applying penalty deductions from our payments.